— Legal

Privacy Policy

Effective Date: January 1, 2026  ·  AZRA Inc.  ·  hello@azrainc.com

This Privacy Policy describes how AZRA Inc. collects, uses, stores, and protects information in connection with its website and services. By using our website or engaging our services, you agree to the practices described in this policy.

1. Who We Are

AZRA Inc. ("AZRA," "we," "us," "our") is an AI automation agency based in Long Beach, California. We provide automation systems to appointment-based businesses. Our website is azrainc.com. Questions about this policy can be directed to hello@azrainc.com.

2. Information We Collect

From Prospective & Current Clients (Business Owners)

Name, email address, phone number, and business name when you contact us or book a call

Business information including industry, location, appointment volume, and current software tools

Payment information processed through third-party payment processors (AZRA does not store payment card data)

Communications between you and AZRA via email, SMS, or other channels

From Our Clients' Customers (End Users)

AZRA processes certain personal data belonging to our clients' customers solely for the purpose of delivering automation services on behalf of those clients. This includes:

Name and phone number (for appointment reminder and SMS workflows)

Appointment date, time, and service type

Communication history within the automation system

AZRA processes this data as a data processor on behalf of our clients, who are the data controllers. Our clients are solely responsible for the lawful basis of processing their customers' personal data.

Automatically Collected Information

Website usage data including pages visited, time spent, and referring URLs

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Device and browser information
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IP address
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Cookie data (see Section 7)
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3. How We Use Information

AZRA uses collected information for the following purposes:

To provide, configure, and maintain automation services for clients

To communicate with clients regarding their account, services, and support

To process payments and maintain business records

To send appointment-related SMS and email communications on behalf of clients to their customers

To improve our services, systems, and workflows

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To comply with legal obligations
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To protect the rights and safety of AZRA, its clients, and third parties

AZRA does not use client or end-customer data for advertising, marketing to third parties, or any purpose beyond delivering the contracted services.

4. How We Share Information

AZRA does not sell, rent, or trade personal information. We may share information only in the following limited circumstances:

Service providers: Third-party platforms used to deliver services, including GoHighLevel, Twilio, and other software tools. These providers are bound by their own privacy policies and data processing agreements.
Legal compliance: When required by law, court order, or governmental authority.
Business protection: To enforce our Terms of Service, protect our rights, or prevent fraud or harm.
Business transfer: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

5. Data Retention

AZRA retains client business information for as long as the client relationship is active and for a reasonable period thereafter for legal and business record-keeping purposes. End-customer data processed through automation workflows is retained in accordance with the configuration of each client's account and may be deleted upon client request. Payment records are retained as required by applicable law.

6. Data Security

AZRA implements commercially reasonable technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure. AZRA cannot guarantee absolute security and is not liable for unauthorized access resulting from circumstances beyond our reasonable control.

Clients are responsible for maintaining the security of credentials and access they provide to AZRA.

7. Cookies

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. You may disable cookies through your browser settings, though this may affect certain website functionality.

8. Third-Party Platforms

AZRA's services are delivered through third-party software platforms. By engaging AZRA's services, clients acknowledge that data will be processed through these platforms and agree to be bound by their respective terms and privacy policies. AZRA is not responsible for the privacy practices of third-party platforms.

9. SMS Communications & TCPA

SMS communications sent through AZRA's systems are sent on behalf of AZRA's business clients. The business client is the party responsible for obtaining customer consent and ensuring TCPA compliance. AZRA provides technology infrastructure only. For information about SMS opt-in and opt-out procedures, see our SMS Opt-In Policy.

To opt out of SMS communications, reply STOP to any message. To get help, reply HELP.

10. Children's Privacy

AZRA's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

11. California Privacy Rights (CCPA)

California residents may have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. AZRA does not sell personal information. To exercise your rights, contact us at hello@azrainc.com.

12. Your Rights

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you. To submit a request, contact us at hello@azrainc.com. We will respond within a reasonable timeframe. Note that certain information may be retained as required by law or for legitimate business purposes.

13. Changes to This Policy

AZRA reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services following notice of changes constitutes acceptance of the updated policy.

14. Communication

AZRA collects phone numbers solely for the purpose of sending appointment reminders, booking confirmations, cancellation notifications, and rebooking follow-ups via SMS. Customers opt in to receive SMS messages by providing their phone number and checking the consent box when booking an appointment. SMS opt-in data and phone numbers collected for SMS purposes will not be shared with, sold to, or rented to any third party or affiliate for any marketing or promotional purpose whatsoever. Message frequency varies based on appointment activity. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. For help reply HELP or contact us at sarghi@azrainc.com

— Compliance

SMS Opt-In Policy

Effective Date: January 1, 2026  ·  AZRA Inc.  ·  hello@azrainc.com

This SMS Opt-In Policy describes how AZRA Inc. and its clients handle SMS communications with end customers. AZRA Inc. sends SMS messages solely as a technology service provider on behalf of its business clients. The business client bears sole responsibility for ensuring their customers have provided proper consent prior to any message being sent.

1. Who Sends the Messages

AZRA Inc. is a third-party automation service provider. SMS messages are sent on behalf of AZRA's business clients (med spas, salons, chiropractors, and other appointment-based businesses) to those businesses' own customers. AZRA is not the sender of record for purposes of customer relationships — the business client is.

2. How Customers Opt In

Customers of AZRA's clients provide consent to receive SMS messages through one or more of the following methods:

Verbal consent at booking: At the time of scheduling an appointment, the business informs the customer that they will receive automated SMS communications and obtains verbal agreement.
Written consent via intake form: Customers may sign a physical or digital intake form that includes SMS communication consent language.
Online booking opt-in: Customers booking online may check a box or agree to terms that include SMS communication consent.

AZRA does not independently collect, verify, or store customer consent records. Consent collection and record-keeping is the sole responsibility of the business client.

3. Types of Messages Sent

All messages sent through AZRA's systems are transactional or relationship-based in nature and directly related to the customer's appointment or business relationship. Message types include:

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Appointment booking confirmations
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Appointment reminders (typically sent 24–72 hours before appointment)

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Missed call follow-up notifications
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Cancellation acknowledgments
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Waitlist availability notifications
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No-show rebooking follow-ups
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Post-appointment review requests
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Client reactivation messages for lapsed customers

AZRA does not send promotional broadcast messages, bulk marketing campaigns, or unsolicited commercial messages.

4. Message Frequency

Message frequency varies based on appointment activity and the specific automation workflows configured for each business client. Customers may receive between 1–8 messages per appointment cycle depending on workflow configuration. Customers can always opt out at any time.

5. Message & Data Rates

Standard message and data rates may apply based on the customer's mobile carrier plan. AZRA is not responsible for any carrier charges incurred by message recipients.

6. How to Opt Out

Customers may opt out of receiving SMS communications at any time by replying STOP to any message. Upon receipt of a STOP request, the customer will receive one final confirmation message and no further messages will be sent. Opt-out requests are processed immediately through the automated system.

Customers may also contact the business directly to request removal from SMS communications.

7. How to Get Help

Customers may reply HELP to any message to receive assistance information, or contact the business directly. For questions about AZRA's systems specifically, contact us at hello@azrainc.com.

8. No Third-Party Sharing

Phone numbers and contact information collected through AZRA's client systems are used solely for the purpose of delivering the services described above. This information is never sold, rented, or shared with third parties for marketing purposes.

9. Carrier Compliance

All SMS messaging conducted through AZRA's systems is registered under the A2P 10DLC framework as required by major US carriers. Business clients are registered under their own business information and are responsible for maintaining accurate registration details.

10. Client Responsibility

AZRA's business clients are solely responsible for ensuring their use of AZRA's SMS automation services complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable carrier regulations. AZRA provides technology infrastructure only and is not responsible for any legal claims arising from a client's failure to obtain proper customer consent.