— Legal

Terms of Service

Effective Date: January 1, 2026  ·  AZRA Inc.  ·  hello@azrainc.com
PLEASE READ THESE TERMS CAREFULLY. By engaging AZRA Inc. for any services, signing any proposal, making any payment, or permitting AZRA Inc. to access your systems or accounts, you ("Client") agree to be bound by these Terms of Service in their entirety. If you do not agree, do not engage our services.

1. Parties & Relationship

These Terms govern the relationship between AZRA Inc. ("AZRA," "Company," "we," "us") and the business entity or individual ("Client," "you") engaging AZRA's services. AZRA is an independent contractor and technology service provider. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between AZRA and Client.

2. Services Provided

AZRA provides AI-powered automation services including but not limited to: missed call text-back automation, appointment reminder systems, no-show recovery workflows, waitlist automation, review request campaigns, and client reactivation sequences ("Services"). Services are configured within third-party platforms including GoHighLevel and other software-as-a-service tools.
AZRA does not guarantee any specific outcome, result, revenue increase, or reduction in no-shows. All performance estimates provided are illustrative only and based on industry averages, not guarantees of Client-specific results.

3. Client Responsibilities — Critical

Client bears sole and full responsibility for the following:

  • Consent & Compliance: Client is solely responsible for obtaining all legally required consents from their customers prior to any SMS or email communication being sent on their behalf. AZRA acts only as a technical service provider and does not solicit, collect, or verify end-customer consent. Client represents and warrants that all phone numbers and contact information provided to AZRA have been lawfully obtained and that customers have consented to receive automated communications.

  • Accuracy of Information: Client is responsible for the accuracy of all data, contact lists, business information, and content provided to AZRA for use in automation workflows.

  • Regulatory Compliance: Client is solely responsible for ensuring their use of AZRA's Services complies with all applicable federal, state, and local laws including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, HIPAA (if applicable), and all carrier regulations including A2P 10DLC registration requirements.

  • Business Operations: Client is responsible for all aspects of their business operations. AZRA's automation tools are supplements to, not replacements for, proper business management, customer service, and operational oversight.

  • Platform Credentials: Client is responsible for maintaining the security of any login credentials, API keys, or access permissions granted to AZRA. Client assumes all risk for any access granted.

  • Content Approval: Client is responsible for reviewing and approving all message templates, workflows, and automation content before going live. By authorizing AZRA to activate any workflow, Client confirms all content is accurate, compliant, and approved.

4. Payment Terms

Setup fees are due upon execution of a service agreement and are non-refundable under any circumstances. Monthly retainer fees are billed on a recurring basis on the same date each month. Failure to pay within 10 days of the due date may result in suspension of services. All fees paid are non-refundable.
AZRA reserves the right to adjust pricing with 30 days written notice. Continued use of services after a price change constitutes acceptance of the new pricing.

5. Term & Termination

Services continue on a month-to-month basis unless otherwise agreed in writing. Either party may terminate with 30 days written notice. Upon termination, Client's access to any systems set up by AZRA may be revoked. AZRA is not responsible for any data loss, workflow disruption, or business impact resulting from termination.
AZRA may terminate services immediately and without notice if Client violates any provision of these Terms, engages in unlawful activity, or causes reputational harm to AZRA.

6. Limitation of Liability — Critical

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • AZRA's total cumulative liability to Client for any claims arising out of or related to these Terms or the Services shall not exceed the total fees paid by Client to AZRA in the three (3) months immediately preceding the claim.
  • AZRA is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost business opportunities, reputational harm, or data loss, even if AZRA has been advised of the possibility of such damages.
  • AZRA is not liable for any fines, penalties, or legal action arising from Client's failure to obtain proper customer consent, Client's violation of TCPA or any other law, or Client's misuse of AZRA's Services.
  • AZRA is not liable for failures, outages, policy changes, or service disruptions caused by third-party platforms including GoHighLevel, Twilio, Google, or any carrier.
  • AZRA is not liable for missed calls, undelivered messages, or any communication failures resulting from carrier filtering, spam detection, or technical issues outside AZRA's direct control.
  • AZRA is not liable for any outcome resulting from Client's business decisions made based on automation data, reports, or recommendations provided by AZRA.

7. Indemnification

Client agrees to defend, indemnify, and hold harmless AZRA Inc., its owners, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Client's use of the Services; (b) Client's violation of these Terms; (c) Client's violation of any applicable law or regulation; (d) any claim by a third party arising from communications sent on Client's behalf; (e) Client's failure to obtain required consents; or (f) any inaccurate information provided by Client to AZRA.

8. Disclaimer of Warranties

AZRA PROVIDES ALL SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. AZRA DOES NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR RESULT WILL BE ACHIEVED.

9. Intellectual Property

All workflow templates, automation systems, processes, and proprietary methodologies created by AZRA remain the sole intellectual property of AZRA Inc. Client receives a limited, non-transferable license to use these systems solely during the term of their engagement. Upon termination, this license expires immediately. Client may not share, resell, sublicense, or replicate AZRA's systems without written consent.

10. Confidentiality

Both parties agree to keep confidential any proprietary information, business data, or trade secrets shared during the engagement. This obligation survives termination of the agreement.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California. Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Los Angeles County, California under the rules of the American Arbitration Association. Client waives any right to participate in a class action lawsuit or class-wide arbitration against AZRA.

12. Modifications

AZRA reserves the right to modify these Terms at any time. Continued use of services following notice of modifications constitutes acceptance. It is Client's responsibility to review these Terms periodically.

13. Entire Agreement

These Terms, together with any signed service agreement or proposal, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements. If any provision is found unenforceable, the remaining provisions continue in full force.

14. SMS Program Terms

AZRA operates an SMS messaging program that sends appointment reminders, booking confirmations, cancellation notifications, and rebooking follow-ups to clients who have opted in. By providing your phone number and consenting at the time of booking, you agree to receive these SMS messages from AZRA. This is not a condition of any purchase or service. To opt out at any time reply STOP to any message you receive. After opting out you will receive one final confirmation message and no further messages will be sent. For support reply HELP or contact us at sarghi@azrainc.com or 925-999-6239. Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. This SMS program is intended for users 18 years of age and older. For full details on how we handle your data please see our Privacy Policy at www.azrainc.com/privacy-policy
AZRA Inc.  ·  hello@azrainc.com  ·  Long Beach, California
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