— Compliance

SMS Opt-In Policy

Effective Date: January 1, 2026  ·  AZRA Inc.  ·  hello@azrainc.com

This SMS Opt-In Policy describes how AZRA Inc. and its clients handle SMS communications with end customers. AZRA Inc. sends SMS messages solely as a technology service provider on behalf of its business clients. The business client bears sole responsibility for ensuring their customers have provided proper consent prior to any message being sent.

1. Who Sends the Messages

AZRA Inc. is a third-party automation service provider. SMS messages are sent on behalf of AZRA's business clients (med spas, salons, chiropractors, and other appointment-based businesses) to those businesses' own customers. AZRA is not the sender of record for purposes of customer relationships — the business client is.

2. How Customers Opt In

Customers of AZRA's clients provide consent to receive SMS messages through one or more of the following methods:

Verbal consent at booking: At the time of scheduling an appointment, the business informs the customer that they will receive automated SMS communications and obtains verbal agreement.
Written consent via intake form: Customers may sign a physical or digital intake form that includes SMS communication consent language.
Online booking opt-in: Customers booking online may check a box or agree to terms that include SMS communication consent.

AZRA does not independently collect, verify, or store customer consent records. Consent collection and record-keeping is the sole responsibility of the business client.

3. Types of Messages Sent

All messages sent through AZRA's systems are transactional or relationship-based in nature and directly related to the customer's appointment or business relationship. Message types include:

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Appointment booking confirmations
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Appointment reminders (typically sent 24–72 hours before appointment)

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Missed call follow-up notifications
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Cancellation acknowledgments
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Waitlist availability notifications
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No-show rebooking follow-ups
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Post-appointment review requests
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Client reactivation messages for lapsed customers

AZRA does not send promotional broadcast messages, bulk marketing campaigns, or unsolicited commercial messages.

4. Message Frequency

Message frequency varies based on appointment activity and the specific automation workflows configured for each business client. Customers may receive between 1–8 messages per appointment cycle depending on workflow configuration. Customers can always opt out at any time.

5. Message & Data Rates

Standard message and data rates may apply based on the customer's mobile carrier plan. AZRA is not responsible for any carrier charges incurred by message recipients.

6. How to Opt Out

Customers may opt out of receiving SMS communications at any time by replying STOP to any message. Upon receipt of a STOP request, the customer will receive one final confirmation message and no further messages will be sent. Opt-out requests are processed immediately through the automated system.

Customers may also contact the business directly to request removal from SMS communications.

7. How to Get Help

Customers may reply HELP to any message to receive assistance information, or contact the business directly. For questions about AZRA's systems specifically, contact us at hello@azrainc.com.

8. No Third-Party Sharing

Phone numbers and contact information collected through AZRA's client systems are used solely for the purpose of delivering the services described above. This information is never sold, rented, or shared with third parties for marketing purposes.

9. Carrier Compliance

All SMS messaging conducted through AZRA's systems is registered under the A2P 10DLC framework as required by major US carriers. Business clients are registered under their own business information and are responsible for maintaining accurate registration details.

10. Client Responsibility

AZRA's business clients are solely responsible for ensuring their use of AZRA's SMS automation services complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable carrier regulations. AZRA provides technology infrastructure only and is not responsible for any legal claims arising from a client's failure to obtain proper customer consent.

11. Contact

AZRA Inc.  ·  hello@azrainc.com  ·  Long Beach, California